Global Customer Success/ Support for overseas unicorn companies/ N1 (5989)

 Supporting secure communication on SNS

    

 TOKYO

Posted on 2021/05/20
Job type Others
Filter by years of experience 1 - 3 Years
Salary min 4.2M JPN(ANUUAL)
Salary max 3.0M JPN(ANUUAL)
Japanese level  Fluent
English level Business
Ref ID 5989
Job appeal Lots of benefits & Allowances; Great office environment; Foreigner friendly company
Contact Name 150
Your email address 150@jellyfish-g.co.jp
Must

- Japanese language skills︓JLPTN1 certification required

*Work experience in Japan: minimum 1 year required

- English skills︓Business to native level (TOEIC 800 points or above) or equivalent

*Work experience in English: minimum 1 year

<Basic PC skills, IT literacy skills>

-Touch typing, business email, Excel (to the extent that functions can be researched and used), PPT, Word (creation and input)

-IT and internet literacy to the extent that you can research and use what you don't know.

*You will use many IT tools in your work.

-Chat communication via slack, skype, etc.

Good to have

- Experience in BtoB (face-to-face, email, phone, etc.)

- Experience in team management and as a trainer

- Sales experience


About the company


Our company started providing services as a division of Company A in 2007 and was spun off as a wholly-owned subsidiary in October 2014, with Company A's corporate mission of "Making connections a constant joy" at the core, we are confronting the issues that arise when connections occur on the Internet.


Work Responsibilities


This position is mainly responsible for responding to inquiries (via email and phone) from foreign clients who use payment services on behalf of the client.

The team has a high reputation for customer satisfaction among vendors around the world, and the team is working together to expand the service further. The team consists of bilingual English and Japanese members from more than 9 different countries. The products of our clients are updated daily in line with economic trends, so the ability to absorb knowledge with a sense of speed and eagerness is required.


Preferred personality


- Ability to understand and anticipate the true intentions of others.

- Ability to communicate with empathy and compassion for others.

- Enjoys working in a fast-paced and changing environment.

- Working knowledge of technology and comfortable with using technology.

- Motivated to provide the best customer experience possible.

- You are a logical thinker with the ability to think about complex issues in an orderly fashion.

- Must be able to take responsibility rather than blame others

If you're passionate about what you do, we'd love to hear from you!


Development environment


User Support

Rather than just answering email inquiries (in Japanese and English), we try to understand what the user is really looking for and make the best proposal from a variety of products. You will be able to support both large corporations and start-ups while keeping up with the latest changes in business trends as users' businesses vary widely.

Project promotion work

In this role, you will work with clients to develop proposals for necessary improvements and future measures to improve their services, as seen through your daily work.

Team building

We are planning to expand into a larger team as we expand our services and projects to a scale of 50 people. Everyone is working to take leadership and grow as a team. We will continue to hire 5 people in a 2.3-month term until we have a team of 50 people.


Organization


Total employees: 500

Many foreign employees

Composition: 37% male, 63% female

The average age of employees: 32.8 years old


Working hours


Shifts: Basically 9:00-18:00

(There is also a pattern of starting from 10:00 to 12:00)

*Overtime: 10 to 20 hours per month.

*During training (about 4 months), only 9:00-18:00 work hours will be available.

*Work hours are expected to change and increase in the future.


Welfare and Benefits


- Various types of social insurance and commuting allowance (up to 20,000 yen per month)

- Health checkup (basic items + options for women)

- Follow-up system for maternity and childcare leave, housing allowance (full-time employees only)

- Housing allowance (full-time employees only)

- Moving allowance/over 50km (full-time employees only)

- Restroom, nap room (restroom)

- Free drinks, office convenience store, etc.

- Leave of absence welcome back system

- Support system for the exchange of offices and departments

Training system, career support system

- New model business creation system

- Certification acquisition assistance system

- Foreign language study subsidy system,

- Cafe MTG (career MTG with executives)

- In-house recruitment system, in-house study abroad system, and declaration of intent system

- Goal/action feedback system

- Review (1-on-1),

- Company-wide meeting once a quarter

- Disclosure of minutes of management meetings, various committee systems, club activities, etc.


Holiday


Working days: 5 days a week, shift work (2 days off per week)

*Fixed shifts every 1-2 months

*Your desired days off will be taken into consideration.


Interview Process


Application Screening (Japanese documents required)

First-round (Interview / Japanese writing test) *Online interview

2nd round (Interview / English test) *On-site or online

Aptitude test (Web)

Informal decision

*The order, number of times, and content of the selection process may change depending on the situation.

Apply

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